Refund Policy

1. Overview

At InvoiceMaker ProMax, we stand behind our product. We want you to be completely satisfied with your subscription. This Refund Policy explains our commitment to customer satisfaction.

2. 30-Day Money-Back Guarantee

2.1 Eligibility

You are eligible for a full refund if:

• You request a refund within 30 days of your initial purchase
• This is your first subscription to InvoiceMaker ProMax
• You have not violated our Terms of Service

2.2 What's Covered

The 30-day guarantee applies to:

• ✅ Monthly Plan subscriptions
• ✅ Annual Plan subscriptions
• ✅ First-time purchases
• ✅ All payment methods (PayPal, Credit Card)

2.3 What's NOT Covered

Refunds are NOT available for:

• ❌ Requests made after 30 days from purchase
• ❌ Subscription renewals (only initial purchase)
• ❌ Accounts that have violated Terms of Service
• ❌ Accounts terminated for abuse or fraud
• ❌ Free Plan (no payment made)

3. How to Request a Refund

3.1 Information Required

To process your refund quickly, please include:

• Your registered email address
• Account username (if different from email)
• Approximate date of purchase
• Transaction ID from PayPal receipt (optional)
• Brief reason for refund (optional - helps us improve)

3.2 No Questions Asked

While we appreciate feedback, you don't need to provide a reason for your refund. We'll process it promptly without requiring lengthy explanations.

4. Refund Processing

4.1 Processing Time

• Review: We review refund requests within 24 hours (business days)
• Approval: Eligible refunds are approved immediately
• Processing: Refund is initiated within 2-3 business days
• Receipt: Funds appear in your account within 5-10 business days

4.2 Refund Method

Refunds are issued using the same payment method used for purchase:

• PayPal: Refunded to your PayPal account
• Credit Card: Refunded to the original card
• Alternative methods can be arranged if original method unavailable

4.3 Confirmation

You'll receive email confirmation at each stage:

• ✉️ Refund request received
• ✅ Refund approved
• 💰 Refund processed

5. Subscription Renewals

5.1 No Automatic Renewals

Good news! InvoiceMaker ProMax does NOT automatically charge for renewals. Your subscription simply expires, and you'll be downgraded to the Free Plan.

5.2 Manual Renewals

If you manually renew your subscription:

• Renewals are considered NEW purchases
• The 30-day guarantee does NOT apply to renewals
• Partial refunds may be considered on a case-by-case basis

6. Account Status After Refund

6.1 Immediate Downgrade

Once a refund is processed:

• Your account is immediately downgraded to Free Plan
• Premium features are disabled
• Your data (invoices, customers, products) remains intact
• You can continue using Free Plan features

6.2 Re-subscribing

After receiving a refund:

• You can re-subscribe at any time
• The 30-day guarantee will NOT apply to subsequent purchases
• All previous data will still be available

7. Partial Refunds

7.1 Pro-rated Refunds

We generally do not offer pro-rated refunds for unused subscription time. However, we may consider exceptions on a case-by-case basis for:

• Extended service outages (more than 7 days)
• Critical features not working as advertised
• Extenuating circumstances (contact support)

7.2 Service Issues

If you experience service issues:

• Contact support first - we'll resolve most issues quickly
• If unresolved, we'll offer subscription extension or refund
• We're committed to making things right

8. Chargebacks

8.1 Contact Us First

Please contact us before initiating a chargeback. We offer hassle-free refunds and will resolve any billing issues quickly.

8.2 Chargeback Consequences

Chargebacks without prior contact may result in:

• Immediate account suspension
• Loss of all data and content
• Inability to create future accounts
• Additional chargeback fees passed to you

9. Special Circumstances

9.1 Medical or Family Emergencies

We understand life happens. If you're experiencing a medical or family emergency beyond the 30-day window, contact us. We'll work with you to find a solution.

9.2 Technical Difficulties

If technical issues prevented you from using the Service:

• Contact support immediately
• We'll extend your subscription to compensate for downtime
• If issues persist, we'll offer a full refund regardless of timing

10. Contact Information

11. Changes to Refund Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email. Changes will not affect refund requests made before the update.

12. Fair Use

This refund policy is designed for genuine customer satisfaction. We reserve the right to deny refunds for:

• Repeated refund requests (abuse of policy)
• Accounts created specifically to exploit refund policy
• Fraudulent or suspicious activity